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Customer Service Consultant Gaborone

Posted by Kelly Private Gaborone, Botswana, BW

Compuscan, a registered credit bureau that is based in Gaborone,
has a position available for a Customer Service Consultant.

Key Requirements:

  • NQF Level 4 – Matric (Grade 12)
  • Able to communicate fluently in English and Afrikaans
  • 1 Years customer service/sales or call centre experience

Key Performance Competencies:

  • Handle all incoming calls, emails or any electronic media from customers (timeously)
  • Contact all current clients allocated within a 3 month call cycle for general service calls
  • Making weekly courtesy calls to new clients for a period of a month
  • Setup and confirmation of Account manager and regional manager’s appointments
  • Attending to daily/weekly administrative reports and supplying feedback
  • Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system)
  • Capture all calls, leads from Account and Regional managers and general communications in the CRM

Based on experience and qualification we offer the following:

  • Basic salary: negotiable
  • Provident fund and medical aid after the probation period

***Only apply if Key Requirements are met***

Position available immediately

Please note: If no response is received within 14 days, please regard your application as being unsuccessful.

1 to 2 years Full time National
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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